Customer Care

Worry free friendly customer service

 

Life is filled with too many stresses. The last thing you want is to have to be worried about your cleaning service. Will they arrive on time or even show up, will they give my house a thorough clean, will they clean what I want them to, and will they always give me a quality clean are questions and worries that we have heard from our clients about their service in the past.

 

At Naturally Clean we have put in quaranteed systems and policies to assure you that you never have to worry about your cleaning service. WE promise you a consistent, quality, and healthy clean with every visit, and worry-free dependable customer service that has your happiness and well being in mind.

 

Guaranteed Quality:

 

  • Our very detailed process uses a 36 check point system that guarantees you a consistent and quality clean with every visit. We vacuum, wash, scrub, dust, sanitize and disinfect until your home is healthy clean…and, yes, we clean behind and under things too.
  • We do not over schedule our clients. Naturally Clean is not an ‘in and out’ service, and our teams never rush through your home. This allows the Naturally Clean team the time required to give you the unique cleaning experience that you deserve.
  • Our teams are highly trained and certified in all natural and detailed cleaning.
  • All teams are supervised.
  • We perform a thorough in-home quality inspection at the end of each clean.
  • We offer an on-line quality assurance form.
  • Because we take what we do seriously, we conduct a highly detailed free home evaluation.
  • We offer you a *24 hour re-clean policy if you are not completely satisfied.

Bringing you Comfort and Safety: You deserve to feel a sense of comfort and safety in your home. We are fully insured and bonded. And you can rest easy knowing that our friendly and courteous teams go through a strict hiring and training procedure to ensure that our teams do a great job-efficiently, while respecting your time, home and lifestyle. Our Naturally Clean Teams are punctual, reliable and equipped and ready to work when arriving at your home.

 

Naturally Clean recognizes that change can be difficult, and therefore, we aim to provide you with the same cleaning team each and every visit.

 

Care and value of our customers needs:

 

We sincerely care about all our customers cleaning needs and well being, and we respect that everyone’s cleaning needs and lifestyles are different. Therefore we offer different packages and services that offer you a personalized cleaning that is just right for you. Our basic, complete, custom designed clean or specialty services allow you the freedom to choose a clean that is affordable and meets your unique needs.

 

For our weekly and bi-weekly clients, we will schedule cleaning services that will allow you and your family a day you can depend on for your cleaning. You will have the same day of the week for every cleaning. Example: (every other Thursday). For once a month cleanings, we will make every effort to schedule your cleaning around the same day each month. Example: (the first Friday of each month)

 

In our initial free consultations we take our time to get to know you. We welcome you to gives us a tour of your home, to point out priorities, and to discuss your expectations and needs. Our in depth consultations allows us to design a cleaning program and package that is affordable and right for you and your lifestyle.